Patient Service Representative

Job description

Department: 09121 AMG AOC Naperville Freedom Dr - Building Operations Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Thursday-Friday 8:30am-5:00pm 2 Saturdays a month 8:00am-12pm or 8:00am-4:00pm *(Day off during the week) 20 hours total/week Additional Information: - Saturday shifts are required ; hours may range from 4–8 hours based on clinic schedules . - Saturday shift length is determined in advance to avoid last‑minute schedule changes. - Schedule alternates between two and three days per week . Pay Range: $19.80 - $29.70 Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. 1)• Greets and accurately registers patients in EMR system verifying essential billing and demographic information. 2)• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently. 3)• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or me...