Support Engineer

Job description

Unitary is a rapidly growing startup on a mission to transform how businesses get work done. We build Virtual Agents, AI-powered software workers that automate complex back-office operations. Virtual Agents are a proprietary blend of AI models and deterministic systems, built agentically. They combine advanced reasoning with human-in-the-loop oversight in a system designed to deliver reliable, production-grade automation with guaranteed outcomes. We are expanding rapidly across insurance, marketplaces, and healthcare, in industries where operational complexity, legacy systems, and cost pressure make traditional automation approaches too risky or too slow. Backed by Plural and Creandum, we raised a $15M Series A in 2024 and are building a new category of outcome-guaranteed automation for complex operations. This is an opportunity to join at a pivotal stage and help shape how businesses adopt AI safely and at scale. The role: We are looking for a Support Engineer to help formalise and grow our support function. ​​This is a hands-on, operationally focused role that will be based in our Service Operations Engineering team. Your mission will be to keep our live customer Virtual Agents r...