Client Account Representative
Inmar Intelligence · Winston-Salem, North Carolina, US
As a member of the Healthcare Solutions team and under the supervision of a manager, an Account Manager is responsible for servicing and supporting Inmar's h...
Job description
As a member of the Healthcare Solutions team and under the supervision of a manager, an Account Manager is responsible for servicing and supporting Inmar's healthcare clients who use proprietary solutions such as RASMAS, RXTransparent, and MedEx TraySafe. The MedEx TraySafe solution is a comprehensive management system for hospital pharmacies addressing medication tray, cart, and delivery issues including delays, missing items, and diversion prevention. This role requires not only client relationship management but also technical expertise in Linux/Ubuntu environments, TraySafe kiosk/mobile system support, and troubleshooting hardware/software integrations. An Account Manager must understand the underlying technology (servers, kiosks, cameras, Zebra printers, CUPS, and networking) to provide effective support. They collaborate across teams (Sales, Development, Engineering, Strategy) to grow the business, ensure high adoption rates, and resolve technical issues through troubleshooting, remote support, and client training. Primary Accountabilities: Account Management & Client Support Establish, develop, and maintain strong relationships with designated clients. Provide Level 1 client...