Manager of Customer Contact - The Americas

Job description

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Express and Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, with experiences like riding on horseback through the Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. The Manager of Customer Contact oversees the Customer Contact teams located in or reporting into Charleston, Lima & Rio. They are responsible for managing customer service and experience across Belmond's full range of products, including Hotels, Trains, Cruises, and Safaris. The role focuses on transforming separate, product-specific teams into an optimized centre that efficiently handles customer requests and en...