Self-Pay Coordinator (Patient Account Coordinator 2)

Job description

Department Overview The patient account coordinator is responsible for planning, performing, and coordinating administrative and technical duties to support the Commercial Specialty, Self-Pay and Customer Service teams. Review work, process adjustments, collect on accounts and/or perform customer service duties to ensure that monies due to the University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payer mix, patient flow and workload fluctuations. Function/Duties of Position: Facilitate and coordinate the daily operational functions of the Commercial, Customer Service and Self-Pay units. Includes but is not limited to: - Review and work on the Customer Service and Self pay units High Dollar Delinquent Report to ensure prompt resolution through summary tracking documents and Manager’s e-mails weekly. - Review Customer Service and Self pay units A/R levels, aging and weekly phone stats. - Meet with the unit every week to review progress towards goals, address training issues, resolve questions, and promote exchange of ideas. (To include all worklist/work queues assigned to CCS...