Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY

Job description

Retail & Customer Support Specialist - Tue to Sat - Brooklyn NY Department: Operations: Employment Type: Full Time: Location: New York: Compensation: $50,000 - $53,500 / year Description: Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste ! We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Brooklyn, NY team. In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions. This is a full time job, Tuesday to Saturday 9:30am to 6pm Key Responsibilities: - Engage with potential customers through multiple channels: email, chat, phone, and in-person visits; to provide personalized support and expert guidance on our e-bike products. - Use your deep knowledge of bikes to...