Casino Telemarketing Specialist

Job description

Job Description The Casino Telemarketing Specialist will be responsible for the strategic outreach to qualified casino guests via telemarketing outbound calls, converting conversations into booked room reservations. The Casino Telemarketing Specialist will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will be goal driven and possess strong phone etiquette and customer service skills, a passion for guest care, and a commitment to proactive service and recovery, as necessary. The Casino Telemarketing role is an hourly position that is bonus eligible upon the completion of first full quarter. - Work diligently to drive incremental revenue through booked room reservations. - Projects warmth and enthusiasm on the phone; Develop one on one relationships with guests and provide exceptional service to cultivate and maintain relationships. - Ensure that all guests are assisted in an efficient and courteous manner. - Resolve complaints and issues effectively while escalating concerns as appropriate. - Must be knowledgeable of the property, and be able to explain, games offered by the casino, current marketing e...