Telecoms and Call Centre Specialist

Job description

About us: Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health, and wellbeing solutions. Our HealthTech delivers digital transformation for insurers, educators, and employers — decreasing digital fragmentation and empowering lives through co-created and integrated solutions. Established in 2018, Spectrum.Life provides services to over 7.2 million insurance members, 3,000 corporate clients, 60 universities, and 650,000+ university students globally. We currently employ over 450 people across multiple countries. Our vision: to change and save as many lives as possible. Role Brief: Our telephony infrastructure is central to everything we do. The calls we receive are sensitive in nature, and the availability of our phone services is directly linked to our ability to support people when they need it most. The performance, reliability, and administration of our telecoms platform is therefore a critical function within the business. This role sits within the IT function and reports directly to the Head of IT. The Telecoms and Call Centre Specialist is responsible for the day-to-d...