TCX Lifecycle Manager - In-Life

Job description

Summary Press space or enter keys to toggle section visibility Location: London, Reading: Job Family: Commercial: Job Type: Full Time: Posted Date: 24-Apr-2026 Ref #: 73272 The TCX Lifecycle Manager – In-Life is accountable for improving how customers experience managing their account, resolving issues, and getting support . This role focuses on reducing friction, increasing clarity, and building trust across key in-life moments — particularly when things go wrong. The aim is to ensure customers feel informed, in control, and supported throughout their journey. Operating within a matrix environment, the role works across, Frontline Channels, Product, Digital, Care, Data, and Commercial teams to ensure the customer experience is consistently represented and prioritised within delivery. It brings a strong customer lens into product-led ways of working, helping teams focus on what matters most to customers and where improvements will have the greatest impact. Who we are: The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more cho...