Patient Services Specialist (Behavioral Psychology)

Job description

Overview The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner. Responsibilities: - Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues. - Obtain required information for both registration and financial documentation needed to complete the check-in process. - Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up. - Schedule new and follow-up patient appointments. - Maintain and update scheduling calendars. - Provide routine financial benefits. - Monitor Epic work queue for tracking internal/external consults. - Maintain a general understanding of insura...