Service Desk Consultant II

Job description

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders. What you’ll be doing: - Owning and managing incidents and service requests from start to finish, including high-priority customer cases - Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows - Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls - Contributing to service quality improvements by identifying recurring issues and preventative actions What we’re looking for: - At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility - Strong troubleshooting and problem-solving skills across technical systems - Confident communicator, comfortable explaining technical topics in clear and simple terms - Exposure to EDI, supply chain processes, or enterprise systems is an advantage - Curiosity and interest in emerging technologies, including AI , and how they can be used to improve support processes and customer e...