IT Support Services I - Help Desk

Job description

IT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently. Key Responsibilities: - Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs. - Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers. - Install, configure, and update operating systems, software, and hardware for new and existing users. - Manage user accounts, including setting up new accounts, handling password resets, and managing permissions. - Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues. - Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference....