Patient Access Representative - Pediatric Multi-Specialty - Children's Pavilion - Days

Job description

The Patient Access Representative delivers high-quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring all interactions are courteous, timely and respectful. The Patient Access Representative handles all business functions in an assigned clinical department area to include reception, scheduling, and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, ensuring accurate data entry; collects co-pays, and supports financial counseling and financial clearance, as necessary. Essential Job Statements: Greet Patients/Answer Telephone: Provide s exceptional customer service by welcoming patients and visitors in a friendly , p rofessional, and respectful manner . E nsure s individuals are respected and informed, communicat ing clearly and effectively, and utilizing appropriate language resources as needed . Assist s with traffic flow in and out of the clinic as needed. Address es patient needs promptly, and maintain s a courteous, professional tone at all times . Co...