Problem Coordinator

Job description

About the role Based in Darwin, the Problem Coordinator is accountable for the effective delivery and governance of the Problem Management function across multiple client accounts. This role is central to reducing the impact of recurring incidents on business operations by ensuring underlying causes are identified, analysed, and permanently resolved. Operating within a complex, multi-customer environment, the Problem Coordinator brings strong analytical capability, a solid understanding of ITIL frameworks, and excellent coordination and communication skills. A proactive and methodical approach to problem-solving is essential to drive continuous service improvement. The role involves close collaboration with Service Delivery, Service Centre, and Change Management teams to ensure Problems are identified early, managed effectively throughout their lifecycle, and resolved within agreed timeframes. The Problem Coordinator also plays an active role in service improvement initiatives, promoting best‑practice Problem Management and clear ownership across stakeholders. Skills & Experience Required: Demonstrated knowledge of Problem Management and Change Management practices. Experience work...