Customer Experience Representative

Job description

Description The Customer Service Representative is responsible for the Customer Experience in the retail showroom of the DCs, including order fulfillment activities by walk-in customers and through online orders. This role will be responsible for ensuring orders are processed and fulfilled with excellent customer service, in partnership with our sales and operations colleagues, with a primary focus on assisting all customers - internal and external - in a friendly and expeditious manner and educating customers on alternative solutions/materials as required. Contribution: Facilitates quick, customer centric response to daily demands for retail and online order fulfillment, in support of company initiatives. Provide best-in-class customer service, as a clear differentiator from our competitors. Key Responsibilities: - Fulfill both walk-in retail and online order activities - Input all sales orders taking the process from order entry to pick release - Enter all sales orders accurately and on a timely basis to facilitate delivery cut off timelines - Print delivery notes for the Warehouse Team once pick release process is complete - Monitor on hold orders and request release on a timely...