Service Manager- Scorpion Harley-Davidson

Job description

Scorpion Harley-Davidson is looking for a Service Manager who’s ready to deliver top-tier service! What You’ll Do: - Lead your team, manage operations, and ensure an outstanding experience for every customer. - Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy - Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability - Lead and develop your team through ongoing coaching, performance management, and training - Collaborate with other department heads to streamline communication and maximize the overall dealership experience - Ensure all safety standards and manufacturer requirements are consistently met - Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service - Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication - Maintain accurate records and ensure proper cashiering and documentation practices - Foster a strong team culture with a focus on accountability, continuous improvement, and results Qualifications: What We’re Looking For: - 3+ years of man...