Service Supervisor

Job description

The Opportunity The Service Manager will be responsible for the preparation of service/repair estimates, the scheduling and coordination of service work (in house and field service). He/ She will be responsible for the supervision of a team of employees and ensures that the work produced meets customer requirements and company standards while addressing escalated customer issues and requests. The Role: - Responsible for day-to-day support of the business of Service sales to customers - Execute Continuous Improvement initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and operations at the branch - Proactive Problem Solving and guidance to the team as it relates to service objectives - Provide training and support for all Service technicians and supervisors - Manage Service Shop personnel performance, safety, training and customer service - Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations - Proactive Word Order management to support revenue growth and meet customer expectations - Provides budget input - Service work groups at the branch a...