Hardship Officer

Job description

What’s in it for you;: As a Hardship Officer , you will be responsible for supporting customers experiencing financial or personal difficulties. You will manage a caseload of vulnerable customers, applying empathy, sound judgment, and regulatory knowledge to deliver tailored solutions that support positive and sustainable outcomes. - Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters. - Central Docklands Location: Our office is conveniently located close to public transport, cafés, and local amenities, making your day smoother. - Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance. - Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you. What You’ll Be Doing;: - Make Every Conversation Count: Manage a portfolio of hardship customers, providing compassionate support across phone and email while owning cases from start to finish. - Process Hardship Applications with Care: Assess and process hardship applications, reviewing customer financial information to determine a...