Front Desk Supervisor (FT)

Job description

SUMMARY: Associate will be responsible for appropriately training staff to uphold proper front desk etiquette and procedures, check guests into hotel rooms as well as out, act as a resort ambassador with each guest, maintain expected guest service standards and operational procedures and maintain training and departmental procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES: - To organize and implement training and cross training program for staff - Maintain and update both training and trainers manuals - Motivate and coach staff to maintain and exceed expected performance levels - Maintain the integrity of room inventory on a daily basis by reviewing and reacting to daily report including but not limited to arrivals, specials, key inventory, potential room revenue - Maintain accurate statistics for the front office including house counts and timekeeping reports - Participate in maintaining operations within budget guidelines - Enhance guest satisfaction by innovatively responding to and recovering from guest concerns with diplomacy, tact and empathy - Manage all procedures for cash control - Manage all safety and emergency procedures for the Front Desk - Organize departmental materia...