Sr Director, Patient Access

Job description

Position Summary The Sr. Director of the Patient Access is responsible for all operations and outcomes of Patient Access initiatives and strategies across the organization. Oversight includes the Patient Access Optimization, Capacity Management, Referral Center and Patient Access Center teams. As such, the Sr. Director is expected to provide operational and strategic direction, vision, leadership and tactical implementation of plans and systems to optimize patient access while delivering a seamless patient experience. The Sr. Director is considered an expert in their field and stays abreast of industry best practices and trends. This role has a direct impact on the patient experience by influencing the workflows that assure the right patient, the right doctor, at the right time. This leader fosters and promotes a culture of excellence in customer service to internal and external clients. They build trust and collaboration across the team by enhancing employee engagement, addressing performance results and providing coaching and mentoring. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essenti...