Alternance - Support IT – Wholesale Europe -Septembre 2026 - H/F/X

Job description

Within the Europe IT Department, the Wholesale Excellence Center supports the Wholesale business lines—for our Fragrances & Beauty activities—in optimizing, ensuring the reliability, and enhancing the performance of IT tools (B2B applications, CRM, sales solutions, reporting, etc.). In a context of digital transformation and high operational demands, the team is seeking an IT Support Apprentice to strengthen user support, improve the quality of IT services, and contribute to performance management within the domain. MISSIONS: IT Support – Level 1 & Level 2 - Provide user support for Wholesale Europe IT applications (Fragrances & Beauty) - Qualify, analyze, and handle incidents and requests (L1 / L2) - Escalate complex incidents to L3 teams, software vendors, or partners - Track tickets until resolution and ensure user communication - Contribute to the continuous improvement of the support framework User Support & Documentation: - Write and update operating procedures, user guides, and FAQs - Structure and enrich the support knowledge base - Participate in formalizing IT processes and best practices Support Activity Analysis: - Analyze data from ticketing tools - Identify recurring...