Principal Receptionist Patient Scheduler

Job description

Overview About the Role: The primary purpose of the Principal Receptionist Patient Scheduler position is to act as a lead receptionist and scheduler for Ambulatory Care Services, Central Access Department including scheduling, confirming, maintaining and monitoring patient appointments, receptionist activities and other general duties. Assists Receptionist/Patient Scheduler team with handling high volume of calls and complex patient issues while keeping management informed. Responsibilities: What You’ll Do: - Actively contributes to creating a friendly, welcoming and safe environment for UH customers. - Responds to complaints and concerns by resolving issues immediately whenever possible. - Works effectively with team to ensure customer service scores for work area meet/exceed targets. - Responds to caller’s query/problem in a detailed and accurate manner, within assigned level of authority and provides follow up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues. - Makes inquires of and updates Demographic, PCP and insurance information. - Provides pre-visit, insurance, and directions to site (clinic/location) instru...