Product Operations Specialist

Job description

About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY: As a Fintech company where customer experience is central to our success, we’re looking for a Product Operations Specialist to bridge the gap between our Cash Out (EWA) product and our customer care operations. Working closely with product managers, you’ll become the resident expert on product mechanics and the end-to-end customer journey—surfacing insights, driving readiness, and ensuring community members have a seamless experience f...