Customer Incident Specialist

Job description

CULTIVATE A BETTER WORLD: Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY: As the Customer Incident Specialist, you will support the protection of the Chipotle brand through the direct oversight of escalated customer incidents that are primarily received from the Customer Service Team and restaurants through Chipotle’s Online Customer Incident Reporting Site. You will triage, investigate, and thoroughly document and resolve each case, issuing appropriate appeasements within policy and escalating to the appropriate internal stakeholders where appropriate. You will engage with our guests in a way that is diplomatic, consistent, and timely, driving an excellent customer experience and mitigates legal and reputational risk to the business. WHAT YOU’LL DO: Triage and manage a caseload of escalated...