Scheduling Specialist - Tennova Heart -Turkey Creek

Job description

Job Summary The Scheduling Specialist I is responsible for supporting scheduling functions across assigned hospitals, clinics, or centralized patient access centers. This role may focus on creating and maintaining clinician schedules in facility settings or managing patient appointment scheduling, helping with general patient needs, and accurately communicating patient needs to the clinical staff through centralized call center operations. The Scheduling Specialist I ensures appointments are accurate, timely, and compliant with organizational policies while fostering effective communication with clinicians, patients, and leadership. Essential Functions: - Develops, maintains, and distributes clinician schedules based on workload demands, or completes accurate patient appointment scheduling across multiple clinics, depending on assignment. - Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs, and handle urgent or emergent requests. - Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff. For non-urgent requests (refills, clinical questions...