Serialization Alert Management Specialist

Job description

MAIN ACCOUNTABILITIES AND DUTIES: - Serialization Alert Management Specialist works in the Serialization technology ecosystem within the Information Technology organization, as part of Zentiva Serialization and related Track & Trace activities. - Manage alert management to track, investigate and solve incoming alerts generated on the market and coming from European Medicines Verification Organization. - Is a Technical System Owner (TSO) for the Zentiva Alert Management solution as well as the key user of the solution. - Responsible for alert tickets processing, including evaluation, assignment to internal teams and tracking of execution when needed. - Responsible for final resolution of the incoming alerts. - Responsible for alert resolution reporting to National Authorities or National Organizations. - Daily communication with National Organizations. - Proactive participation and contribution on meetings and projects managed by European Organizations. - Detailed monitoring of trends in the field of Serialization, Track & Trace and related alert management. - Identify opportunities for process and application enhancements and drive the execution of the approved one. - Close coopera...