Traffic Management Center Operator I

Job description

WSP is seeking a Full-Time TMC Operator for our 24/7 Aurora CO location. The TMC Operator is responsible for the continuous 24/7 operation of the E-470 Traffic Management Center, serving as the central point of coordination for all roadway activity during their assigned shift. This role is not limited to monitoring systems, TMC Operator is expected to actively manage the roadway through real time detection, decision making, and response coordination. TMC Operators use multiple systems such CCTV, VMS and ATMS and communications platforms to identify and verify incidents, assess conditions and take immediate action. They answer and prioritize both emergency and non-emergency calls while maintaining constant communication with key partners including Colorado State Patrol, local 911 centers, Roadside Assistance, Roadway Maintenance, and internal leadership. The TMC Operator ensures the resources are engaged quickly, keeps stakeholders informed, and monitors evolving conditions such as traffic flow, weather, and roadway hazards that may impact operations. This includes notifying on call personnel and escalating situations as needed. Success in this role requires strong situational aware...