Global IT Service Desk Analyst Tier II

Job description

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. As a Global IT Service Desk Analyst Tier II you will provide remote support to end-users on a variety of issues. Responsible for identifying, researching and resolving technical problems. Respond to escalated incidents from Tier I Analysts and telephone calls, email and chat requests for technical support from end-users. Document, track and monitor incidents and service requests in their queue to guarantee resolution. Meet the Service Desk Service Level Agreements and other KPI metrics.. You will report to the Global IT Service Desk Analyst Tier II and be located at our Rock Hill facility. Qualifications: Beneficial: We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $49,500 to $63,440...