Welcome Center Team Lead (North Austin)

Job description

Why Your Role Matters As a Welcome Center Team Lead, you will serve as the focal point for member and staff inquires and provide a quality experience for all. You maintain the highest accuracy with front desk procedures, polices and serve as a role model to other staff. The role requires a high level of interaction with members, staff, and the community to create a welcoming environment, support retention efforts, and promote programs and services. We're seeking candidates who can bring energy and commitment to weekday mornings, evenings, and weekends, with a flexible schedule to help drive impactful results. How You Will Make an Impact What You Bring to the Y - Responsible for opening and closing operations. - The individual is a leader of a member-focused culture and model relationship-building skills in all interactions. - Acts as a shift supervisor. - Maintains data integrity of the membership database. - Verifies current membership status and assists members with renewals and changes as needed. - Provides tours of the facility to prospective members. - Monitors the use of supplies, equipment, and facilities. - Reconcile end-of-shift money received through the sale of membershi...