Access Associate (Full-time, Variable)

Job description

SUMMARY: As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. Job Title: Access Associate: Department: Physical Therapy & Sports Rehab - East Ridge Location: Rochester General Hospital Hours Per Week: Full-time, 40 Schedule: Monday-Friday, 2 days a week 9:30-6:00 and 3 days week 7-3:30 ATTRIBUTES: - 2 year degree or equivalent combination of education and work experience preferred - Intermediate computer skills - Excellent customer service and communication skills EDUCATION: - Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments - Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable - Billing & Payments. Collect and process payments when applicable LI...