Player Services Shift Manager

Job description

Why Bally's? Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. Role: Manages all operations of the casino cage. Ensures proper staffing, customer satisfaction, and accurate accounting of transactions. Responsibilities: Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance. Ensures proper and effective accountability of funds during the shift. Completes required accountability and compliance paperwork for the shift. Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service. Promotes outstanding guest service and...