Operations Support Lead

Job description

Description Position Summary: The Operations Support Lead provides leadership and guidance to the Operations Support team, ensuring smooth daily operations, task delegation and workflow management while supporting EnterSource products and services to customers, company affiliates and company team members in a manner that aligns with the company culture, mission, vision, values, virtues, policies and procedures while meeting safety and quality standards and delivering a top-level customer experience. The Operations Support Lead serves as the bridge between the Operations Support Coordinators and Supervisors, offering training, support and problem resolution. Someone in this role will be expected to demonstrate skills such as attention to detail, willingness to learn, complete new tasks as needs change, a sense of urgency during peak volume times throughout the day and an ability to prioritize workloads. Job Responsibilities and Duties: - Oversee the daily activities of Operations Support Coordinators. - Assign and monitor workloads, ensuring timely completion of tasks. - Provide training, mentorship and performance feedback to the team. - Serve as the escalation point for complex sc...