Inside Sales Representative

Job description

Position Summary The Inside Sales Representative is responsible for driving revenue growth through proactive customer acquisition, retention, and service excellence. This role involves engaging with prospects and existing customers via phone and email to understand their needs, provides solutions, and ensures a high level of customer satisfaction. #INDSJ Key Responsibilities: - Builds and nurtures strong relationships with assigned accounts to ensure customer satisfaction, loyalty, and long-term retention. - Manages contracts and account profitability, proactively monitoring activity and addressing issues to prevent churn. - Identifies and pursues upsell, cross-sell, and new business opportunities through inbound/outbound outreach and lead conversion efforts. - Conducts sales calls and prepares quotes, proposals, and contracts, supporting the full sales cycle from prospecting to close. - Collaborates with marketing and sales teams to support campaigns, generate interest, and align strategies for growth. - Responds promptly to customer inquiries, resolving complaints professionally and providing accurate service information. - Coordinates with internal departments to ensure seamless...