Field Technician

Job description

WALK-UP IT FIELD TECHNICIAN (IQ BAR): Essential Job Functions: - Provides on-site field support to customers including installation, repair, and servicing of IT equipment. - Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices. - Assists in investigating and resolving complex installations and maintenance matters. - Instructs customers in the operation and maintenance of systems and equipment. - Ensures issues are referred to the appropriate personnel/service areas for follow up testing. - Acts as a liaison with customers on administrative and technical matters for assigned projects. - Performs analysis on system issue trends and solutions. - Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals. - Documents all pertinent user information and the nature of problem reported with accuracy. - Records all inventory transactions accurately to maintain service and inventory part accuracy. Basic Qualifications: - High school diploma or G.E.D. - Five or more years of field support experience. - Experience working with corporate hardware, software and equipment - Able to lift 45 pounds. - Able to work in t...