Business Team Specialist I

Job description

Hiring Range: $26.00 – $33.00 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer. Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail. Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests. Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner. Handles the most complex customer complaints and prob...