Member Service Representative I

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: The Member Service Representative I is responsible for providing support and coverage to the Contact Center. The Member Service Representative I will interact with members by addressing inquiries and resolving complaints. Principle Duties and Responsibilities: Willingness and ability to exhibit Wellby Core Values every day. Works purposefully and is driven to provide the best team member experience. Establishes and maintains a positive relationship by creating an exceptional member experience. Interacts with customers via telephone, email, or online chat to provide support and information on products or services. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, escalate to a specialized team and/or leadership. Ensures that appropriate actions are taken to resolve member problems and concerns. Maintains customer accounts and records of member interactions with details of inquiries, complaints, or comments. Maintains a sense of urgency and empathy while collaborating...