Service Writer

Job description

Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary: Coordinates repairs and schedules work for shop and field service personnel, ensuring efficient service delivery. Facilitates work orders and monitors service progress, overseeing preventative maintenance and minimizing downtime through efficient scheduling and coordination. Major Tasks and Responsibilities: - Schedules repairs and coordinates work for shop and field service personnel. - Facilitates timely processing of work orders and maintains efficient workflow. - Communicates with customers to clarify service needs and provides accurate estimates. - Tracks and monitors service progress to ensure efficiency. - Prepares and maintains detailed records of service activities. - Monitors electronic drive...