Client Contact Officer

Job description

Join our team as a Client Contact Officer and be the first point of connection for individuals seeking support. Enjoy a customer focused role where you’ll assist clients, coordinate services, and provide vital information about CatholicCare. With flexible hours, a dynamic team environment, and opportunities for growth, this is your chance to make a real impact in the community while building a rewarding career. - Permanent Part Time 20 hours per week. Availability for rotating 6am start and 5pm finish required. - $34.58 - $37.73 an hour + generous salary packaging to increase your take home pay - A stable work environment that offers ongoing training and development opportunities. About the Role: The Client Contact Officer will receive, assess, and respond to phone and electronic enquiries, and provide a range of supports and services to new and existing CatholicCare customers. The primary objective of this role includes: 🔹Provide a high-quality customer centred service in a prompt and effective manner; 🔹Respond to enquiries or connect enquiries to the relevant role/team within the organisation as appropriate; 🔹Book, reschedule and cancel services/supports; and 🔹Provide and recomme...