Retail Operations Manager

Job description

Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. JOB MISSION: The Retail Operations Manager is a hands‑on operational leader based in Amsterdam, accountable for the consistent, compliant and efficient execution of day‑to‑day retail operations across the EMEA region. The role acts as a regional operations expert and support function for the team and all stores, providing operational guidance, standards, tools and problem‑solving to enable strong field leadership and reliable store execution. The focus of the role is retail operations execution and governance. By embedding operational standards, systems, audits and Health & Safety requirements, the role ensures clarity, consistency and compliance across the store network, enabling retail leadership and store teams to focus on people leadership a...