Senior Support Analyst - Wholesale

Job description

Senior IT Support Analyst Insurance | Wholesale | London (Hybrid) | Fixed Term Contract 1 year initially Make your mark in a business-critical IT role supporting the London insurance market ! We’re looking for an experienced Senior Support Analyst to join our Wholesale IT Application Support team, supporting business critical systems within a dynamic insurance environment. This is a parental cover fixed-term contract, offering the opportunity to step into a high-impact role within a respected, globally recognised insurer. You’ll work at the heart of the business, ensuring the stability, performance and reliability of key applications that underpin underwriting and operational activity across the London Market. The opportunity: As a Senior Support Analyst, you’ll play a pivotal role in day-to-day application support, incident resolution, and continuous service improvement. You’ll collaborate closely with Service Owners, business partners, vendors and the Service Desk, acting as a trusted technical expert during both business-as-usual operations and high-pressure incidents. This is a hands-on role, ideal for someone who enjoys owning problems end-to-end, improving processes, and maki...