Credit Resolution Representative-II (Hospital & Professional Credits) - PFS (Remote) - PFS (Remote)

Job description

Employment Type: Full time Shift: Day Shift Description: PB Self-Pay Credits POSITION PURPOSE: Work Remote Position: (Pay Range: $19.2123-$28.8184) Performs day-to-day activities required to process credit account balances from patients and insurances within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as a member of a team at an assigned PBS location responsible for reducing account receivable credits, communicating with insurance companies, and coordinating with the customer service team to communicate to patients regarding overpayments. Responsibilities require expertise in determining the root cause of credit balances and in taking the appropriate steps to resolve issues resulting in full adjudication of an account. Work activities include posting payments and rejections from insurance companies and rebilling claims as needed to maintain manageable credit accounts receivable and to ensure accurate submission of claims and patient statements. This position reports directly to the Supervisor Payment Posting. ESSENTIAL FUNCTIONS: Knows, understands, incorporates, and demonstrates the Trinity Health Mission,...