Servicing Specialist

Job description

The Tiffany & Co. Repair Services Representative accurately assesses repair orders to identify technical assignment based upon their understanding of individual technical expertise and anticipated labor time per repair, while balancing the client need by date. The RS Representative maximizes work flow and efficiency by capturing all relevant information in the system and escalating any anticipated servicing issues. - Repair Services Representative should be able to identify volume, type of repairs and expected customer due date based upon repair request and technical needs while being alert of short date, late-moving orders in an organized manner. Repair Services Representatives will work with Management to manage issues & projects where applicable. - Quality - Complete all processing work according to Tiffany quality and design standards; read, understand and follow written repair/processing instructions and seek clarification when needed; inspect all assigned orders for additional needs and escalate as appropriate. - Productivity - Meet or exceed established productivity standards based on work mix and role. - Organization - Maintain assigned orders in an organized fashion ensuri...