Guest Services Agent - The H Hotel

Job description

SUMMARY: The Guest Services Agent is responsible for providing quality guest services that include registration and check-out, hotel operations, bell and valet service. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest name. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Review arrivals noting special requests, blocking rooms as needed. - Check in and out hotel guests in a confident, professional and friendly manner. - Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. - Complete all items on appropriate checklist by end of shift. - Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. - Follow established key control policy. - Ensure proper credit policies are followed. - Issue guest safety deposit boxes. - Submit all lost & found articles accompanied by a completed lost & found report. - Knowledgeable of immediate area, services, attractions, and events. - Assist with Concierge services in the absence of the Concierge. - Knowledgeable...