Customer Success Manager

Job description

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in? Here’s what we’re up to: https://bit.ly/4fyXonB Meet your team: Our Customer Success team ensures vendors get real value from the Choco platform at every stage, setting them up for a strong start and supporting them all the way through to long-term, sustainable growth. We help food service distributors modernize their operations through AI. Choco AI automatically processes omnichannel orders directly into a distributor's system within seconds, giving them one place to manage every customer interaction and run a more profitable, less wasteful business. The role & responsibilities: Manage a portfolio of high-value distributor accounts, taking full ownership of the post-sales experience, relationship growth, and commercial performance Take over the customer relationship after close and own the entire customer lifecycle,...