Senior CRM Analyst/Developer

Job description

Job Summary Under general direction and as part of a global/regional IT team, the Senior CRM Analyst/Developer I position is a role that combines responsibility for designing, developing, and maintaining Salesforce solutions, while also performing a business systems analyst role as required, such as gathering requirements, analyzing business processes and ensuring alignment between technology and business goals. This is a hybrid position requiring at least three days in the office. Responsibilities: - Work as part of a global IT team to perform set-ups/configuration and development within CRM related software including Salesforce - Work together with local and corporate Architects to design new functionality within the CRM system. - Functional design, develop, test, coordinate deploy and support Salesforce functionality enhancements and solutions utilizing Apex. - Maintain and enhance existing Salesforce applications and configurations - Develop and execute system testing; create use cases, develop and execute test plans. - Coordinate and manage, working with data integration teams, interfaces for the Salesforce platform and related applications. - Document, govern, and maintain th...