Customer Service Representative

Job description

General information Job Title: Customer Service Representative Ref #: 9521 Location: Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU Department: IMS - Car New Hire - NCL Business Area: Customer Service: Working time: Full-Time Date Published: 09-03-2026 Serving our customers, communities, and planet a little better every day. Customer Service Representative – Newcastle (Longbenton) Salary: £25,200 – £26,000 (depending on experience) Hours: Full-time, 36 hours per week Location: Longbenton, Newcastle About the role We know insurance is personal, and that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you’ll help customers manager and service their policies. You’ll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care. Your role will include: - Making policy changes.• Managing renewals and retention conversations.• Supporting vulnerable customers.• Promoting our digital self-service channels.• Handling and resolving customer complaints where needed. What’s in it fo...