ITSM Platform Lead

Job description

What you'll bring to the team ITSM Platform Lead Location: London/Hybrid: Hours: 40 hours per week: Contract: Permanent - Salaried: At Merlin Entertainments , our purpose is simple but powerful: to bring joy, create connections and make memories . Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions. As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations. he IT Service Management (ITSM) Platform Lead is responsible for the strategic ownership, development, and continuous optimisation of Merlin’s enterprise ITSM platform - primarily ServiceNow. The role will lead and take ownership of our strategic ITSM platform and lead integrations with related systems and services Strategic Platform Leadership: - Develop and maintain the long-term ITSM platform roadmap to support global service delivery and operational excellence. - Ensure the platform aligns with organisational objectives, industry best practices, and Merlin’s service strategy. Platform Development & Optimisation...