Customer Service Representative

Job description

Job Title Customer Service Representative Job Description Summary: Schedule: Wednesday - Saturday 10am - 8:30pm The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility. Will act as key point of contact with customers, promoting positive customer relationships. Will respond and follow up to customer inquiries by researching status of work requests and projects. Interact with other departments to ensure services are met. Job Description Schedule: Wednesday - Saturday 10am - 8:30pm ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answers telephone inquiries for the day to day building maintenance issues, following standards, dispatch appropriate personnel as required , or redirect calls as necessary. Escalate calls as required . Receives all work order requests via telephone or email and creates work order , determining description , correct trade skill set , priority, location, requestor and contact information. Utilizes multiple CMMS systems to distribute, coordinate, track and monit...