Customer Service Coordinator

Job description

Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will report to our Birmingham Oxmoor location. Address: 226 Oxmoor Circle Birmingham, Alabama 35209 Shift: Monday -Friday, 7:00am-3:30pm: Qualifications: Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Penske is an Equal Opportunity Employer. - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. - Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. - Assure that all Penske Rental units are maintained and prepared for customers - Ensure parts are available for scheduled work...