Patient Services Coordinator, Per Diem
Fenway Health · Boston, Massachusetts, US
Description Under the direction of the AVP of Health Center Operations , the Per Diem Patient Services Coordinator plays a key role in delivering exceptional...
Job description
Description Under the direction of the AVP of Health Center Operations , the Per Diem Patient Services Coordinator plays a key role in delivering exceptional customer service to all patients and visitors. Responsibilities include patient registration and documentation, appointment scheduling, managing patient flow, and handling daily cash collections and audits. The coordinator is also responsible for opening and closing the reception area each day—including Saturdays, as needed. In addition, this role supports the completion of various billing-related tasks. This is a per diem position working variable hours based on clinic needs. This is not a benefits-eligible position. Representative Duties: - Schedule appointments according to the established procedure - Verify and update new and existing patients’ demographic data and UDS data at each check-in point - Add/update Insurance and successfully run insurance verifications when any errors arise, and correct those errors before moving on to the next patient - Maintain Provider coverage as needed for Work-Queues, In-Baskets Request, Faxes Inboxes, and Reschedules within a 7-day timeframe - Perform reception duties in an efficient, pro...